In Query-driven Travel Recommender Systems (RSs), it is crucial to understand the user intent behind challenging natural language (NL) destination queries such as the broadly worded "youth-friendly activities" or the indirect description "a high school graduation trip". Such queries are challenging due to the wide scope and subtlety of potential user intents that confound the ability of retrieval methods to infer relevant destinations from available textual descriptions such as WikiVoyage. While query reformulation (QR) has proven effective in enhancing retrieval by addressing user intent, existing QR methods tend to focus only on expanding the range of potentially matching query subtopics (breadth) or elaborating on the potential meaning of a query (depth), but not both. In this paper, we introduce Elaborative Subtopic Query Reformulation (EQR), a large language model-based QR method that combines both breadth and depth by generating potential query subtopics with information-rich elaborations. We also release TravelDest, a novel dataset for query-driven travel destination RSs. Experiments on TravelDest show that EQR achieves significant improvements in recall and precision over existing state-of-the-art QR methods.

Traditional recommender systems (RS) typically use user-item rating histories as their main data source. However, deep generative models now have the capability to model and sample from complex data distributions, including user-item interactions, text, images, and videos, enabling novel recommendation tasks. This comprehensive, multidisciplinary survey connects key advancements in RS using Generative Models (Gen-RecSys), covering: interaction-driven generative models; the use of large language models (LLM) and textual data for natural language recommendation; and the integration of multimodal models for generating and processing images/videos in RS. Our work highlights necessary paradigms for evaluating the impact and harm of Gen-RecSys and identifies open challenges. This survey accompanies a tutorial presented at ACM KDD'24, with supporting materials provided at: https://encr.pw/vDhLq.

Conversational recommendation (ConvRec) systems must understand rich and diverse natural language (NL) expressions of user preferences and intents, often communicated in an indirect manner (e.g., "I'm watching my weight"). Such complex utterances make retrieving relevant items challenging, especially if only using often incomplete or out-of-date metadata. Fortunately, many domains feature rich item reviews that cover standard metadata categories and offer complex opinions that might match a user's interests (e.g., "classy joint for a date"). However, only recently have large language models (LLMs) let us unlock the commonsense connections between user preference utterances and complex language in user-generated reviews. Further, LLMs enable novel paradigms for semi-structured dialogue state tracking, complex intent and preference understanding, and generating recommendations, explanations, and question answers. We thus introduce a novel technology RA-Rec, a Retrieval-Augmented, LLM-driven dialogue state tracking system for ConvRec, showcased with a video, open source GitHub repository, and interactive Google Colab notebook.

Designing preference elicitation (PE) methodologies that can quickly ascertain a user's top item preferences in a cold-start setting is a key challenge for building effective and personalized conversational recommendation (ConvRec) systems. While large language models (LLMs) constitute a novel technology that enables fully natural language (NL) PE dialogues, we hypothesize that monolithic LLM NL-PE approaches lack the multi-turn, decision-theoretic reasoning required to effectively balance the NL exploration and exploitation of user preferences towards an arbitrary item set. In contrast, traditional Bayesian optimization PE methods define theoretically optimal PE strategies, but fail to use NL item descriptions or generate NL queries, unrealistically assuming users can express preferences with direct item ratings and comparisons. To overcome the limitations of both approaches, we formulate NL-PE in a Bayesian Optimization (BO) framework that seeks to generate NL queries which actively elicit natural language feedback to reduce uncertainty over item utilities to identify the best recommendation. We demonstrate our framework in a novel NL-PE algorithm, PEBOL, which uses Natural Language Inference (NLI) between user preference utterances and NL item descriptions to maintain preference beliefs and BO strategies such as Thompson Sampling (TS) and Upper Confidence Bound (UCB) to guide LLM query generation. We numerically evaluate our methods in controlled experiments, finding that PEBOL achieves up to 131% improvement in MAP@10 after 10 turns of cold start NL-PE dialogue compared to monolithic GPT-3.5, despite relying on a much smaller 400M parameter NLI model for preference inference.

As natural language interfaces enable users to express increasingly complex natural language queries, there is a parallel explosion of user review content that can allow users to better find items such as restaurants, books, or movies that match these expressive queries. While Neural Information Retrieval (IR) methods have provided state-of-theart results for matching queries to documents, they have not been extended to the task of Reviewed-Item Retrieval (RIR), where query-review scores must be aggregated (or fused) into item-level scores for ranking. In the absence of labeled RIR datasets, we extend Neural IR methodology to RIR by leveraging self-supervised methods for contrastive learning of BERT embeddings for both queries and reviews. Specifically, contrastive learning requires a choice of positive and negative samples, where the unique two-level structure of our item-review data combined with metadata affords us a rich structure for the selection of these samples. For contrastive learning in a Late Fusion scenario (where we aggregate queryreview scores into item-level scores), we investigate the use of positive review samples from the same item and/or with the same rating, selection of hard positive samples by choosing the least similar reviews from the same anchor item, and selection of hard negative samples by choosing the most similar reviews from different items. We also explore anchor sub-sampling and augmenting with meta-data. For a more end-to-end Early Fusion approach, we introduce contrastive item embedding learning to fuse reviews into single item embeddings. Experimental results show that Late Fusion contrastive learning for Neural RIR outperforms all other contrastive IR configurations, Neural IR, and sparse retrieval baselines, thus demonstrating the power of exploiting the two-level structure in Neural RIR approaches as well as the importance of preserving the nuance of individual review content via Late Fusion methods.