Creating multilingual task-oriented dialogue (TOD) agents is challenging due to the high cost of training data acquisition. Following the research trend of improving training data efficiency, we show for the first time, that in-context learning is sufficient to tackle multilingual TOD. To handle the challenging dialogue state tracking (DST) subtask, we break it down to simpler steps that are more compatible with in-context learning where only a handful of few-shot examples are used. We test our approach on the multilingual TOD dataset X-RiSAWOZ, which has 12 domains in Chinese, English, French, Korean, Hindi, and code-mixed Hindi-English. Our turn-by-turn DST accuracy on the 6 languages range from 55.6% to 80.3%, seemingly worse than the SOTA results from fine-tuned models that achieve from 60.7% to 82.8%; our BLEU scores in the response generation (RG) subtask are also significantly lower than SOTA. However, after manual evaluation of the validation set, we find that by correcting gold label errors and improving dataset annotation schema, GPT-4 with our prompts can achieve (1) 89.6%-96.8% accuracy in DST, and (2) more than 99% correct response generation across different languages. This leads us to conclude that current automatic metrics heavily underestimate the effectiveness of in-context learning.

Current computational approaches for analysing or generating code-mixed sentences do not explicitly model "naturalness" or "acceptability" of code-mixed sentences, but rely on training corpora to reflect distribution of acceptable code-mixed sentences. Modelling human judgement for the acceptability of code-mixed text can help in distinguishing natural code-mixed text and enable quality-controlled generation of code-mixed text. To this end, we construct Cline - a dataset containing human acceptability judgements for English-Hindi (en-hi) code-mixed text. Cline is the largest of its kind with 16,642 sentences, consisting of samples sourced from two sources: synthetically generated code-mixed text and samples collected from online social media. Our analysis establishes that popular code-mixing metrics such as CMI, Number of Switch Points, Burstines, which are used to filter/curate/compare code-mixed corpora have low correlation with human acceptability judgements, underlining the necessity of our dataset. Experiments using Cline demonstrate that simple Multilayer Perceptron (MLP) models trained solely on code-mixing metrics are outperformed by fine-tuned pre-trained Multilingual Large Language Models (MLLMs). Specifically, XLM-Roberta and Bernice outperform IndicBERT across different configurations in challenging data settings. Comparison with ChatGPT's zero and fewshot capabilities shows that MLLMs fine-tuned on larger data outperform ChatGPT, providing scope for improvement in code-mixed tasks. Zero-shot transfer from English-Hindi to English-Telugu acceptability judgments using our model checkpoints proves superior to random baselines, enabling application to other code-mixed language pairs and providing further avenues of research. We publicly release our human-annotated dataset, trained checkpoints, code-mix corpus, and code for data generation and model training.

Task-oriented dialogue research has mainly focused on a few popular languages like English and Chinese, due to the high dataset creation cost for a new language. To reduce the cost, we apply manual editing to automatically translated data. We create a new multilingual benchmark, X-RiSAWOZ, by translating the Chinese RiSAWOZ to 4 languages: English, French, Hindi, Korean; and a code-mixed English-Hindi language. X-RiSAWOZ has more than 18,000 human-verified dialogue utterances for each language, and unlike most multilingual prior work, is an end-to-end dataset for building fully-functioning agents. The many difficulties we encountered in creating X-RiSAWOZ led us to develop a toolset to accelerate the post-editing of a new language dataset after translation. This toolset improves machine translation with a hybrid entity alignment technique that combines neural with dictionary-based methods, along with many automated and semi-automated validation checks. We establish strong baselines for X-RiSAWOZ by training dialogue agents in the zero- and few-shot settings where limited gold data is available in the target language. Our results suggest that our translation and post-editing methodology and toolset can be used to create new high-quality multilingual dialogue agents cost-effectively. Our dataset, code, and toolkit are released open-source.