Hiniker, Alexis
Creativity in the Age of AI: Evaluating the Impact of Generative AI on Design Outputs and Designers' Creative Thinking
Fu, Yue, Bin, Han, Zhou, Tony, Wang, Marx, Chen, Yixin, Lai, Zelia Gomes Da Costa, Wobbrock, Jacob O., Hiniker, Alexis
As generative AI (GenAI) increasingly permeates design workflows, its impact on design outcomes and designers' creative capabilities warrants investigation. We conducted a within-subjects experiment where we asked participants to design advertisements both with and without GenAI support. Our results show that expert evaluators rated GenAI-supported designs as more creative and unconventional ("weird") despite no significant differences in visual appeal, brand alignment, or usefulness, which highlights the decoupling of novelty from usefulness-traditional dual components of creativity-in the context of GenAI usage. Moreover, while GenAI does not significantly enhance designers' overall creative thinking abilities, users were affected differently based on native language and prior AI exposure. Native English speakers experienced reduced relaxation when using AI, whereas designers new to GenAI exhibited gains in divergent thinking, such as idea fluency and flexibility. These findings underscore the variable impact of GenAI on different user groups, suggesting the potential for customized AI tools.
From Text to Self: Users' Perceptions of Potential of AI on Interpersonal Communication and Self
Fu, Yue, Foell, Sami, Xu, Xuhai, Hiniker, Alexis
In the rapidly evolving landscape of AI-mediated communication (AIMC), tools powered by Large Language Models (LLMs) are becoming integral to interpersonal communication. Employing a mixed-methods approach, we conducted a one-week diary and interview study to explore users' perceptions of these tools' ability to: 1) support interpersonal communication in the short-term, and 2) lead to potential long-term effects. Our findings indicate that participants view AIMC support favorably, citing benefits such as increased communication confidence, and finding precise language to express their thoughts, navigating linguistic and cultural barriers. However, the study also uncovers current limitations of AIMC tools, including verbosity, unnatural responses, and excessive emotional intensity. These shortcomings are further exacerbated by user concerns about inauthenticity and potential overreliance on the technology. Furthermore, we identified four key communication spaces delineated by communication stakes (high or low) and relationship dynamics (formal or informal) that differentially predict users' attitudes toward AIMC tools. Specifically, participants found the tool is more suitable for communicating in formal relationships than informal ones and more beneficial in high-stakes than low-stakes communication.
Should ChatGPT Write Your Breakup Text? Exploring the Role of AI in Relationship Dissolution
Fu, Yue, Chen, Yixin, Lai, Zelia Gomes Da Costa, Hiniker, Alexis
Relationships are essential to our happiness and wellbeing. The dissolution of a relationship, the final stage of relationship's lifecycle and one of the most stressful events in an individual's life, can have profound and long-lasting impacts on people. With the breakup process increasingly facilitated by computer-mediated communication (CMC), and the likely future influence of AI-mediated communication (AIMC) tools, we conducted a semi-structured interview study with 21 participants. We aim to understand: 1) the current role of technology in the breakup process, 2) the needs and support individuals have during the process, and 3) how AI might address these needs. Our research shows that people have distinct needs at various stages of ending a relationship. Presently, technology is used for information gathering and community support, acting as a catalyst for breakups, enabling ghosting and blocking, and facilitating communication. Participants anticipate that AI could aid in sense-making of their relationship leading up to the breakup, act as a mediator, assist in crafting appropriate wording, tones, and language during breakup conversations, and support companionship, reflection, recovery, and growth after a breakup. Our findings also demonstrate an overlap between the breakup process and the Transtheoretical Model (TTM) of behavior change. Through the lens of TTM, we explore the potential support and affordances AI could offer in breakups, including its benefits and the necessary precautions regarding AI's role in this sensitive process.