Position bias, the phenomenon whereby users tend to focus on higher-ranked items of the search result list regardless of the actual relevance to queries, is prevailing in many ranking systems. Position bias in training data biases the ranking model, leading to increasingly unfair item rankings, click-through-rate (CTR), and conversion rate (CVR) predictions. To jointly mitigate position bias in both item CTR and CVR prediction, we propose two position-bias-free CTR and CVR prediction models: Position-Aware Click-Conversion (PACC) and PACC via Position Embedding (PACC-PE). PACC is built upon probability decomposition and models position information as a probability. PACC-PE utilizes neural networks to model product-specific position information as embedding. Experiments on the E-commerce sponsored product search dataset show that our proposed models have better ranking effectiveness and can greatly alleviate position bias in both CTR and CVR prediction.

Recent studies on Next-basket Recommendation (NBR) have achieved much progress by leveraging Personalized Item Frequency (PIF) as one of the main features, which measures the frequency of the user's interactions with the item. However, taking the PIF as an explicit feature incurs bias towards frequent items. Items that a user purchases frequently are assigned higher weights in the PIF-based recommender system and appear more frequently in the personalized recommendation list. As a result, the system will lose the fairness and balance between items that the user frequently purchases and items that the user never purchases. We refer to this systematic bias on personalized recommendation lists as frequency bias, which narrows users' browsing scope and reduces the system utility. We adopt causal inference theory to address this issue. Considering the influence of historical purchases on users' future interests, the user and item representations can be viewed as unobserved confounders in the causal diagram. In this paper, we propose a deconfounder model named FENDER (Frequency-aware Deconfounder for Next-basket Recommendation) to mitigate the frequency bias. With the deconfounder theory and the causal diagram we propose, FENDER decomposes PIF with a neural tensor layer to obtain substitute confounders for users and items. Then, FENDER performs unbiased recommendations considering the effect of these substitute confounders. Experimental results demonstrate that FENDER has derived diverse and fair results compared to ten baseline models on three datasets while achieving competitive performance. Further experiments illustrate how FENDER balances users' historical purchases and potential interests.

Searching for and making decisions about products is becoming increasingly easier in the e-commerce space, thanks to the evolution of recommender systems. Personalization and recommender systems have gone hand-in-hand to help customers fulfill their shopping needs and improve their experiences in the process. With the growing adoption of conversational platforms for shopping, it has become important to build personalized models at scale to handle the large influx of data and perform inference in real-time. In this work, we present an end-to-end machine learning system for personalized conversational voice commerce. We include components for implicit feedback to the model, model training, evaluation on update, and a real-time inference engine. Our system personalizes voice shopping for Walmart Grocery customers and is currently available via Google Assistant, Siri and Google Home devices.

The problem of basket recommendation~(BR) is to recommend a ranking list of items to the current basket. Existing methods solve this problem by assuming the items within the same basket are correlated by one semantic relation, thus optimizing the item embeddings. However, this assumption breaks when there exist multiple intents within a basket. For example, assuming a basket contains \{\textit{bread, cereal, yogurt, soap, detergent}\} where \{\textit{bread, cereal, yogurt}\} are correlated through the "breakfast" intent, while \{\textit{soap, detergent}\} are of "cleaning" intent, ignoring multiple relations among the items spoils the ability of the model to learn the embeddings. To resolve this issue, it is required to discover the intents within the basket. However, retrieving a multi-intent pattern is rather challenging, as intents are latent within the basket. Additionally, intents within the basket may also be correlated. Moreover, discovering a multi-intent pattern requires modeling high-order interactions, as the intents across different baskets are also correlated. To this end, we propose a new framework named as \textbf{M}ulti-\textbf{I}ntent \textbf{T}ranslation \textbf{G}raph \textbf{N}eural \textbf{N}etwork~({\textbf{MITGNN}}). MITGNN models $T$ intents as tail entities translated from one corresponding basket embedding via $T$ relation vectors. The relation vectors are learned through multi-head aggregators to handle user and item information. Additionally, MITGNN propagates multiple intents across our defined basket graph to learn the embeddings of users and items by aggregating neighbors. Extensive experiments on two real-world datasets prove the effectiveness of our proposed model on both transductive and inductive BR. The code is available online at https://github.com/JimLiu96/MITGNN.

ABSTRACT With growing consumer adoption of online grocery shopping through platforms such as Amazon Fresh, Instacart, and Walmart Grocery, there is a pressing business need to provide relevant recommendations throughout the customer journey. In this paper, we introduce a production within-basket grocery recommendation system, RTT2V ec, which generates real-time personalized product recommendations to supplement the user's current grocery basket. We conduct extensive offline evaluation of our system and demonstrate a 9.4% uplift in prediction metrics over baseline state-of-the-art within-basket recommendation models. We also propose an approximate inference technique 11.6x times faster than exact inference approaches. In production, our system has resulted in an increase in average basket size, improved product discovery, and enabled faster user checkout.

We propose a novel learning framework to answer questions such as "if a user is purchasing a shirt, what other items will (s)he need with the shirt?" Our framework learns distributed representations for items from available textual data, with the learned representations representing items in a latent space expressing functional complementarity as well similarity. In particular, our framework places functionally similar items close together in the latent space, while also placing complementary items closer than non-complementary items, but farther away than similar items. In this study, we introduce a new dataset of similar, complementary, and negative items derived from the Amazon co-purchase dataset. For evaluation purposes, we focus our approach on clothing and fashion verticals. As per our knowledge, this is the first attempt to learn similar and complementary relationships simultaneously through just textual title metadata. Our framework is applicable across a broad set of items in the product catalog and can generate quality complementary item recommendations at scale.

Bin Packing problems have been widely studied because of their broad applications in different domains. Known as a set of NP-hard problems, they have different vari- ations and many heuristics have been proposed for obtaining approximate solutions. Specifically, for the 1D variable sized bin packing problem, the two key sets of optimization heuristics are the bin assignment and the bin allocation. Usually the performance of a single static optimization heuristic can not beat that of a dynamic one which is tailored for each bin packing instance. Building such an adaptive system requires modeling the relationship between bin features and packing perform profiles. The primary drawbacks of traditional AI machine learnings for this task are the natural limitations of feature engineering, such as the curse of dimensionality and feature selection quality. We introduce a deep learning approach to overcome the drawbacks by applying a large training data set, auto feature selection and fast, accurate labeling. We show in this paper how to build such a system by both theoretical formulation and engineering practices. Our prediction system achieves up to 89% training accuracy and 72% validation accuracy to select the best heuristic that can generate a better quality bin packing solution.