Content moderation plays a critical role in shaping safe and inclusive online environments, balancing platform standards, user expectations, and regulatory frameworks. Traditionally, this process involves operationalising policies into guidelines, which are then used by downstream human moderators for enforcement, or to further annotate datasets for training machine learning moderation models. However, recent advancements in large language models (LLMs) are transforming this landscape. These models can now interpret policies directly as textual inputs, eliminating the need for extensive data curation. This approach offers unprecedented flexibility, as moderation can be dynamically adjusted through natural language interactions. This paradigm shift raises important questions about how policies are operationalised and the implications for content moderation practices. In this paper, we formalise the emerging policy-as-prompt framework and identify five key challenges across four domains: Technical Implementation (1. translating policy to prompts, 2. sensitivity to prompt structure and formatting), Sociotechnical (3. the risk of technological determinism in policy formation), Organisational (4. evolving roles between policy and machine learning teams), and Governance (5. model governance and accountability). Through analysing these challenges across technical, sociotechnical, organisational, and governance dimensions, we discuss potential mitigation approaches. This research provides actionable insights for practitioners and lays the groundwork for future exploration of scalable and adaptive content moderation systems in digital ecosystems.

In the realm of personalization, integrating diverse information sources such as consumption signals and content-based representations is becoming increasingly critical to build state-of-the-art solutions. In this regard, two of the biggest trends in research around this subject are Graph Neural Networks (GNNs) and Foundation Models (FMs). While GNNs emerged as a popular solution in industry for powering personalization at scale, FMs have only recently caught attention for their promising performance in personalization tasks like ranking and retrieval. In this paper, we present a graph-based foundation modeling approach tailored to personalization. Central to this approach is a Heterogeneous GNN (HGNN) designed to capture multi-hop content and consumption relationships across a range of recommendable item types. To ensure the generality required from a Foundation Model, we employ a Large Language Model (LLM) text-based featurization of nodes that accommodates all item types, and construct the graph using co-interaction signals, which inherently transcend content specificity. To facilitate practical generalization, we further couple the HGNN with an adaptation mechanism based on a two-tower (2T) architecture, which also operates agnostically to content type. This multi-stage approach ensures high scalability; while the HGNN produces general purpose embeddings, the 2T component models in a continuous space the sheer size of user-item interaction data. Our comprehensive approach has been rigorously tested and proven effective in delivering recommendations across a diverse array of products within a real-world, industrial audio streaming platform.

In the ever-evolving digital audio landscape, Spotify, well-known for its music and talk content, has recently introduced audiobooks to its vast user base. While promising, this move presents significant challenges for personalized recommendations. Unlike music and podcasts, audiobooks, initially available for a fee, cannot be easily skimmed before purchase, posing higher stakes for the relevance of recommendations. Furthermore, introducing a new content type into an existing platform confronts extreme data sparsity, as most users are unfamiliar with this new content type. Lastly, recommending content to millions of users requires the model to react fast and be scalable. To address these challenges, we leverage podcast and music user preferences and introduce 2T-HGNN, a scalable recommendation system comprising Heterogeneous Graph Neural Networks (HGNNs) and a Two Tower (2T) model. This novel approach uncovers nuanced item relationships while ensuring low latency and complexity. We decouple users from the HGNN graph and propose an innovative multi-link neighbor sampler. These choices, together with the 2T component, significantly reduce the complexity of the HGNN model. Empirical evaluations involving millions of users show significant improvement in the quality of personalized recommendations, resulting in a +46% increase in new audiobooks start rate and a +23% boost in streaming rates. Intriguingly, our model's impact extends beyond audiobooks, benefiting established products like podcasts.

The inductive biases of trained neural networks are difficult to understand and, consequently, to adapt to new settings. We study the inductive biases of linearizations of neural networks, which we show to be surprisingly good summaries of the full network functions. Inspired by this finding, we propose a technique for embedding these inductive biases into Gaussian processes through a kernel designed from the Jacobian of the network. In this setting, domain adaptation takes the form of interpretable posterior inference, with accompanying uncertainty estimation. This inference is analytic and free of local optima issues found in standard techniques such as fine-tuning neural network weights to a new task. We develop significant computational speed-ups based on matrix multiplies, including a novel implementation for scalable Fisher vector products. Our experiments on both image classification and regression demonstrate the promise and convenience of this framework for transfer learning, compared to neural network fine-tuning. Code is available at https://github.com/amzn/xfer/tree/master/finite_ntk.

We propose a new probabilistic method for unsupervised recovery of corrupted data. Given a large ensemble of degraded samples, our method recovers accurate posteriors of clean values, allowing the exploration of the manifold of possible reconstructed data and hence characterising the underlying uncertainty. In this setting, direct application of classical variational methods often gives rise to collapsed densities that do not adequately explore the solution space. Instead, we derive our novel reduced entropy condition approximate inference method that results in rich posteriors. We test our model in a data recovery task under the common setting of missing values and noise, demonstrating superior performance to existing variational methods for imputation and de-noising with different real data sets.

High dimensional time series are endemic in applications of machine learning such as robotics (sensor data), computational biology (gene expression data), vision (video sequences) and graphics (motion capture data). Practical nonlinear probabilistic approaches to this data are required. In this paper we introduce the variational Gaussian process dynamical system. Our work builds on recent variational approximations for Gaussian process latent variable models to allow for nonlinear dimensionality reduction simultaneously with learning a dynamical prior in the latent space. The approach also allows for the appropriate dimensionality of the latent space to be automatically determined.

Transferring knowledge from a teacher neural network pretrained on the same or a similar task to a student neural network can significantly improve the performance of the student neural network. Existing knowledge transfer approaches match the activations or the corresponding hand-crafted features of the teacher and the student networks. We propose an information-theoretic framework for knowledge transfer which formulates knowledge transfer as maximizing the mutual information between the teacher and the student networks. We compare our method with existing knowledge transfer methods on both knowledge distillation and transfer learning tasks and show that our method consistently outperforms existing methods. We further demonstrate the strength of our method on knowledge transfer across heterogeneous network architectures by transferring knowledge from a convolutional neural network (CNN) to a multi-layer perceptron (MLP) on CIFAR-10. The resulting MLP significantly outperforms the-state-of-the-art methods and it achieves similar performance to the CNN with a single convolutional layer.

Multi-fidelity methods are prominently used when cheaply-obtained, but possibly biased and noisy, observations must be effectively combined with limited or expensive true data in order to construct reliable models. This arises in both fundamental machine learning procedures such as Bayesian optimization, as well as more practical science and engineering applications. In this paper we develop a novel multi-fidelity model which treats layers of a deep Gaussian process as fidelity levels, and uses a variational inference scheme to propagate uncertainty across them. This allows for capturing nonlinear correlations between fidelities with lower risk of overfitting than existing methods exploiting compositional structure, which are conversely burdened by structural assumptions and constraints. We show that the proposed approach makes substantial improvements in quantifying and propagating uncertainty in multi-fidelity set-ups, which in turn improves their effectiveness in decision making pipelines.

In complex transfer learning scenarios new tasks might not be tightly linked to previous tasks. Approaches that transfer information contained only in the final parameters of a source model will therefore struggle. Instead, transfer learning at a higher level of abstraction is needed. We propose Leap, a framework that achieves this by transferring knowledge across learning processes. We associate each task with a manifold on which the training process travels from initialization to final parameters and construct a meta learning objective that minimizes the expected length of this path. Our framework leverages only information obtained during training and can be computed on the fly at negligible cost. We demonstrate that our framework outperforms competing methods, both in meta learning and transfer learning, on a set of computer vision tasks. Finally, we demonstrate that Leap can transfer knowledge across learning processes in demanding Reinforcement learning environments (Atari) that involve millions of gradient steps.

Deep Gaussian processes (DGPs) provide a Bayesian non-parametric alternative to standard parametric deep learning models. A DGP is formed by stacking multiple GPs resulting in a well-regularized composition of functions. The Bayesian framework that equips the model with attractive properties, such as implicit capacity control and predictive uncertainty, makes it at the same time challenging to combine with a convolutional structure. This has hindered the application of DGPs in computer vision tasks, an area where deep parametric models (i.e. CNNs) have made breakthroughs. Standard kernels used in DGPs such as radial basis functions (RBFs) are insufficient for handling pixel variability in raw images. In this paper, we build on the recent convolutional GP to develop Convolutional DGP (CDGP) models which effectively capture image level features through the use of convolution kernels, therefore opening up the way for applying DGPs to computer vision tasks. Our model learns local spatial influence and outperforms strong GP based baselines on multi-class image classification. We also consider various constructions of convolution kernel over the image patches, analyze the computational trade-offs and provide an efficient framework for convolutional DGP models. The experimental results on image data such as MNIST, rectangles-image, CIFAR10 and Caltech101 demonstrate the effectiveness of the proposed approaches.