While session-based recommender systems (SBRSs) have shown superior recommendation performance, multi-task learning (MTL) has been adopted by SBRSs to enhance their prediction accuracy and generalizability further. Hierarchical MTL (H-MTL) sets a hierarchical structure between prediction tasks and feeds outputs from auxiliary tasks to main tasks. This hierarchy leads to richer input features for main tasks and higher interpretability of predictions, compared to existing MTL frameworks. However, the H-MTL framework has not been investigated in SBRSs yet. In this paper, we propose HierSRec which incorporates the H-MTL architecture into SBRSs. HierSRec encodes a given session with a metadata-aware Transformer and performs next-category prediction (i.e., auxiliary task) with the session encoding. Next, HierSRec conducts next-item prediction (i.e., main task) with the category prediction result and session encoding. For scalable inference, HierSRec creates a compact set of candidate items (e.g., 4% of total items) per test example using the category prediction. Experiments show that HierSRec outperforms existing SBRSs as per next-item prediction accuracy on two session-based recommendation datasets. The accuracy of HierSRec measured with the carefully-curated candidate items aligns with the accuracy of HierSRec calculated with all items, which validates the usefulness of our candidate generation scheme via H-MTL.

Boosting is a commonly used technique to enhance the performance of a set of base models by combining them into a strong ensemble model. Though widely adopted, boosting is typically used in supervised learning where the data is labeled accurately. However, in weakly supervised learning, where most of the data is labeled through weak and noisy sources, it remains nontrivial to design effective boosting approaches. In this work, we show that the standard implementation of the convex combination of base learners can hardly work due to the presence of noisy labels. Instead, we propose $\textit{LocalBoost}$, a novel framework for weakly-supervised boosting. LocalBoost iteratively boosts the ensemble model from two dimensions, i.e., intra-source and inter-source. The intra-source boosting introduces locality to the base learners and enables each base learner to focus on a particular feature regime by training new base learners on granularity-varying error regions. For the inter-source boosting, we leverage a conditional function to indicate the weak source where the sample is more likely to appear. To account for the weak labels, we further design an estimate-then-modify approach to compute the model weights. Experiments on seven datasets show that our method significantly outperforms vanilla boosting methods and other weakly-supervised methods.

E-commerce sites strive to provide users the most timely relevant information in order to reduce shopping frictions and increase customer satisfaction. Multi armed bandit models (MAB) as a type of adaptive optimization algorithms provide possible approaches for such purposes. In this paper, we analyze using three classic MAB algorithms, epsilon-greedy, Thompson sampling (TS), and upper confidence bound 1 (UCB1) for dynamic content recommendations, and walk through the process of developing these algorithms internally to solve a real world e-commerce use case. First, we analyze the three MAB algorithms using simulated purchasing datasets with non-stationary reward distributions to simulate the possible time-varying customer preferences, where the traffic allocation dynamics and the accumulative rewards of different algorithms are studied. Second, we compare the accumulative rewards of the three MAB algorithms with more than 1,000 trials using actual historical A/B test datasets. We find that the larger difference between the success rates of competing recommendations the more accumulative rewards the MAB algorithms can achieve. In addition, we find that TS shows the highest average accumulative rewards under different testing scenarios. Third, we develop a batch-updated MAB algorithm to overcome the delayed reward issue in e-commerce and enable an online content optimization on our App homepage. For a state-of-the-art comparison, a real A/B test among our batch-updated MAB algorithm, a third-party MAB solution, and the default business logic are conducted. The result shows that our batch-updated MAB algorithm outperforms the counterparts and achieves 6.13% relative click-through rate (CTR) increase and 16.1% relative conversion rate (CVR) increase compared to the default experience, and 2.9% relative CTR increase and 1.4% relative CVR increase compared to the external MAB service.

Alternative recommender systems are critical for ecommerce companies. They guide customers to explore a massive product catalog and assist customers to find the right products among an overwhelming number of options. However, it is a non-trivial task to recommend alternative products that fit customer needs. In this paper, we use both textual product information (e.g. product titles and descriptions) and customer behavior data to recommend alternative products. Our results show that the coverage of alternative products is significantly improved in offline evaluations as well as recall and precision. The final A/B test shows that our algorithm increases the conversion rate by 12 percent in a statistically significant way. In order to better capture the semantic meaning of product information, we build a Siamese Network with Bidirectional LSTM to learn product embeddings. In order to learn a similarity space that better matches the preference of real customers, we use co-compared data from historical customer behavior as labels to train the network. In addition, we use NMSLIB to accelerate the computationally expensive kNN computation for millions of products so that the alternative recommendation is able to scale across the entire catalog of a major ecommerce site.

For e-commerce companies with large product selections, the organization and grouping of products in meaningful ways is important for creating great customer shopping experiences and cultivating an authoritative brand image. One important way of grouping products is to identify a family of product variants, where the variants are mostly the same with slight and yet distinct differences (e.g. color or pack size). In this paper, we introduce a novel approach to identifying product variants. It combines both constrained clustering and tailored NLP techniques (e.g. extraction of product family name from unstructured product title and identification of products with similar model numbers) to achieve superior performance compared with an existing baseline using a vanilla classification approach. In addition, we design the algorithm to meet certain business criteria, including meeting high accuracy requirements on a wide range of categories (e.g. appliances, decor, tools, and building materials, etc.) as well as prioritizing the interpretability of the model to make it accessible and understandable to all business partners.