Retrieval-Augmented Generation (RAG) has recently emerged as a promising solution to alleviate Large Language Model (LLM)'s deficiency in lack of knowledge. Existing RAG datasets, however, do not adequately represent the diverse and dynamic nature of real-world Question Answering (QA) tasks. To bridge this gap, we introduce the Comprehensive RAG Benchmark (CRAG), a factual question answering benchmark of 4,409 question-answer pairs and mock APIs to simulate web and Knowledge Graph (KG) search. CRAG is designed to encapsulate a diverse array of questions across five domains and eight question categories, reflecting varied entity popularity from popular to long-tail, and temporal dynamisms ranging from years to seconds. Our evaluation on this benchmark highlights the gap to fully trustworthy QA. Whereas most advanced LLMs achieve <=34% accuracy on CRAG, adding RAG in a straightforward manner improves the accuracy only to 44%. State-of-the-art industry RAG solutions only answer 63% questions without any hallucination. CRAG also reveals much lower accuracy in answering questions regarding facts with higher dynamism, lower popularity, or higher complexity, suggesting future research directions. The CRAG benchmark laid the groundwork for a KDD Cup 2024 challenge, attracting thousands of participants and submissions within the first 50 days of the competition. We commit to maintaining CRAG to serve research communities in advancing RAG solutions and general QA solutions.

Unsupervised sentence representation learning has progressed through contrastive learning and data augmentation methods such as dropout masking. Despite this progress, sentence encoders are still limited to using only an input sentence when predicting its semantic vector. In this work, we show that the semantic meaning of a sentence is also determined by nearest-neighbor sentences that are similar to the input sentence. Based on this finding, we propose a novel unsupervised sentence encoder, RankEncoder. RankEncoder predicts the semantic vector of an input sentence by leveraging its relationship with other sentences in an external corpus, as well as the input sentence itself. We evaluate RankEncoder on semantic textual benchmark datasets. From the experimental results, we verify that 1) RankEncoder Figure 1: Vector representations of sentences and their achieves 80.07% Spearman's correlation, neighbor sentences. The neighbor sentences reveal that a 1.1% absolute improvement compared (a, c) share more semantic meanings than (a, b). This to the previous state-of-the-art performance, 2) captures more accurate semantic similarity scores than RankEncoder is universally applicable to existing their vectors.

We have been witnessing the usefulness of conversational AI systems such as Siri and Alexa, directly impacting our daily lives. These systems normally rely on machine learning models evolving over time to provide quality user experience. However, the development and improvement of the models are challenging because they need to support both high (head) and low (tail) usage scenarios, requiring fine-grained modeling strategies for specific data subsets or slices. In this paper, we explore the recent concept of slice-based learning (SBL) (Chen et al., 2019) to improve our baseline conversational skill routing system on the tail yet critical query traffic. We first define a set of labeling functions to generate weak supervision data for the tail intents. We then extend the baseline model towards a slice-aware architecture, which monitors and improves the model performance on the selected tail intents. Applied to de-identified live traffic from a commercial conversational AI system, our experiments show that the slice-aware model is beneficial in improving model performance for the tail intents while maintaining the overall performance.