In this paper, we address the problem of answering complex information needs by conversing conversations with search engines, in the sense that users can express their queries in natural language, and directly receivethe information they need from a short system response in a conversational manner. Recently, there have been some attempts towards a similar goal, e.g., studies on Conversational Agents (CAs) and Conversational Search (CS). However, they either do not address complex information needs, or they are limited to the development of conceptual frameworks and/or laboratory-based user studies. We pursue two goals in this paper: (1) the creation of a suitable dataset, the Search as a Conversation (SaaC) dataset, for the development of pipelines for conversations with search engines, and (2) the development of astate-of-the-art pipeline for conversations with search engines, the Conversations with Search Engines (CaSE), using this dataset. SaaC is built based on a multi-turn conversational search dataset, where we further employ workers from a crowdsourcing platform to summarize each relevant passage into a short, conversational response. CaSE enhances the state-of-the-art by introducing a supporting token identification module and aprior-aware pointer generator, which enables us to generate more accurate responses. We carry out experiments to show that CaSE is able to outperform strong baselines. We also conduct extensive analyses on the SaaC dataset to show where there is room for further improvement beyond CaSE. Finally, we release the SaaC dataset and the code for CaSE and all models used for comparison to facilitate future research on this topic.

User response prediction, which aims to predict the probability that a user will provide a predefined positive response in a given context such as clicking on an ad or purchasing an item, is crucial to many industrial applications such as online advertising, recommender systems, and search ranking. However, due to the high dimensionality and super sparsity of the data collected in these tasks, handcrafting cross features is inevitably time expensive. Prior studies in predicting user response leveraged the feature interactions by enhancing feature vectors with products of features to model second-order or high-order cross features, either explicitly or implicitly. Nevertheless, these existing methods can be hindered by not learning sufficient cross features due to model architecture limitations or modeling all high-order feature interactions with equal weights. This work aims to fill this gap by proposing a novel architecture Deep Cross Attentional Product Network (DCAP), which keeps cross network's benefits in modeling high-order feature interactions explicitly at the vector-wise level. Beyond that, it can differentiate the importance of different cross features in each network layer inspired by the multi-head attention mechanism and Product Neural Network (PNN), allowing practitioners to perform a more in-depth analysis of user behaviors. Additionally, our proposed model can be easily implemented and train in parallel. We conduct comprehensive experiments on three real-world datasets. The results have robustly demonstrated that our proposed model DCAP achieves superior prediction performance compared with the state-of-the-art models.

Medical dialogue generation aims to provide automatic and accurate responses to assist physicians to obtain diagnosis and treatment suggestions in an efficient manner. In medical dialogues two key characteristics are relevant for response generation: patient states (such as symptoms, medication) and physician actions (such as diagnosis, treatments). In medical scenarios large-scale human annotations are usually not available, due to the high costs and privacy requirements. Hence, current approaches to medical dialogue generation typically do not explicitly account for patient states and physician actions, and focus on implicit representation instead. We propose an end-to-end variational reasoning approach to medical dialogue generation. To be able to deal with a limited amount of labeled data, we introduce both patient state and physician action as latent variables with categorical priors for explicit patient state tracking and physician policy learning, respectively. We propose a variational Bayesian generative approach to approximate posterior distributions over patient states and physician actions. We use an efficient stochastic gradient variational Bayes estimator to optimize the derived evidence lower bound, where a 2-stage collapsed inference method is proposed to reduce the bias during model training. A physician policy network composed of an action-classifier and two reasoning detectors is proposed for augmented reasoning ability. We conduct experiments on three datasets collected from medical platforms. Our experimental results show that the proposed method outperforms state-of-the-art baselines in terms of objective and subjective evaluation metrics. Our experiments also indicate that our proposed semi-supervised reasoning method achieves a comparable performance as state-of-the-art fully supervised learning baselines for physician policy learning.

Background Based Conversations (BBCs) have been introduced to help conversational systems avoid generating overly generic responses. In a BBC the conversation is grounded in a knowledge source. A key challenge in BBCs is Knowledge Selection (KS): given a conversation context, try to find the appropriate background knowledge (a text fragment containing related facts or comments, etc.) based on which to generate the next response. Previous work addresses KS by employing attention and/or pointer mechanisms. These mechanisms use a local perspective, i.e., they select a token at a time based solely on the current decoding state. We argue for the adoption of a global perspective, i.e., pre-selecting some text fragments from the background knowledge that could help determine the topic of the next response. We enhance KS in BBCs by introducing a Global-to-Local Knowledge Selection (GLKS) mechanism. Given a conversation context and background knowledge, we first learn a topic transition vector to encode the most likely text fragments to be used in the next response, which is then used to guide the local KS at each decoding timestamp. In order to effectively learn the topic transition vector, we propose a distantly supervised learning schema. Experimental results show that the GLKS model significantly outperforms state-of-the-art methods in terms of both automatic and human evaluations. More importantly, GLKS achieves this without requiring any extra annotations, which demonstrates its high scalability.

Existing conversational systems tend to generate generic responses. Recently, Background Based Conversations (BBCs) have been introduced to address this issue. Here, the generated responses are grounded in some background information. The proposed methods for BBCs are able to generate more informative responses, they either cannot generate natural responses or have difficulty in locating the right background information. In this paper, we propose a Reference-aware Network (RefNet) to address the two issues. Unlike existing methods that generate responses token by token, RefNet incorporates a novel reference decoder that provides an alternative way to learn to directly cite a semantic unit (e.g., a span containing complete semantic information) from the background. Experimental results show that RefNet significantly outperforms state-of-the-art methods in terms of both automatic and human evaluations, indicating that RefNet can generate more appropriate and human-like responses.