We introduce Lumos, the first end-to-end multimodal question-answering system with text understanding capabilities. At the core of Lumos is a Scene Text Recognition (STR) component that extracts text from first person point-of-view images, the output of which is used to augment input to a Multimodal Large Language Model (MM-LLM). While building Lumos, we encountered numerous challenges related to STR quality, overall latency, and model inference. In this paper, we delve into those challenges, and discuss the system architecture, design choices, and modeling techniques employed to overcome these obstacles. We also provide a comprehensive evaluation for each component, showcasing high quality and efficiency.

Label error is a ubiquitous problem in annotated data. Large amounts of label error substantially degrades the quality of deep learning models. Existing methods to tackle the label error problem largely focus on the classification task, and either rely on task specific architecture or require non-trivial additional computations, which is undesirable or even unattainable for industry usage. In this paper, we propose LEDO: a model-agnostic and computationally efficient framework for Label Error Detection and Overwrite. LEDO is based on Monte Carlo Dropout combined with uncertainty metrics, and can be easily generalized to multiple tasks and data sets. Applying LEDO to an industry opinion-based question answering system demonstrates it is effective at improving accuracy in all the core models. Specifically, LEDO brings 1.1% MRR gain for the retrieval model, 1.5% PR AUC improvement for the machine reading comprehension model, and 0.9% rise in the Average Precision for the ranker, on top of the strong baselines with a large-scale social media dataset. Importantly, LEDO is computationally efficient compared to methods that require loss function change, and cost-effective as the resulting data can be used in the same continuous training pipeline for production. Further analysis shows that these gains come from an improved decision boundary after cleaning the label errors existed in the training data.

Hybrid retrievers can take advantage of both sparse and dense retrievers. Previous hybrid retrievers leverage indexing-heavy dense retrievers. In this work, we study "Is it possible to reduce the indexing memory of hybrid retrievers without sacrificing performance"? Driven by this question, we leverage an indexing-efficient dense retriever (i.e. DrBoost) and introduce a LITE retriever that further reduces the memory of DrBoost. LITE is jointly trained on contrastive learning and knowledge distillation from DrBoost. Then, we integrate BM25, a sparse retriever, with either LITE or DrBoost to form light hybrid retrievers. Our Hybrid-LITE retriever saves 13X memory while maintaining 98.0% performance of the hybrid retriever of BM25 and DPR. In addition, we study the generalization capacity of our light hybrid retrievers on out-of-domain dataset and a set of adversarial attacks datasets. Experiments showcase that light hybrid retrievers achieve better generalization performance than individual sparse and dense retrievers. Nevertheless, our analysis shows that there is a large room to improve the robustness of retrievers, suggesting a new research direction.