In industrial recommendation systems, multi-task learning (learning multiple tasks simultaneously on a single model) is a predominant approach to save training/serving resources and improve recommendation performance via knowledge transfer between the joint learning tasks. However, multi-task learning often suffers from negative transfer: one or several tasks are less optimized than training them separately. To carefully balance the optimization, we propose a gradient balancing approach called MultiBalance, which is suitable for industrial-scale multi-task recommendation systems. It balances the per-task gradients to alleviate the negative transfer, while saving the huge cost for grid search or manual explorations for appropriate task weights. Moreover, compared with prior work that normally balance the per-task gradients of shared parameters, MultiBalance is more efficient since only requiring to access per-task gradients with respect to the shared feature representations. We conduct experiments on Meta's large-scale ads and feeds multi-task recommendation system, and observe that MultiBalance achieves significant gains (e.g., 0.738% improvement for normalized entropy (NE)) with neutral training cost in Queries Per Second (QPS), which is significantly more efficient than prior methods that balance per-task gradients of shared parameters with 70~80% QPS degradation.

As recommendation is essentially a comparative (or ranking) process, a good explanation should illustrate to users why an item is believed to be better than another, i.e., comparative explanations about the recommended items. Ideally, after reading the explanations, a user should reach the same ranking of items as the system's. Unfortunately, little research attention has yet been paid on such comparative explanations. In this work, we develop an extract-and-refine architecture to explain the relative comparisons among a set of ranked items from a recommender system. For each recommended item, we first extract one sentence from its associated reviews that best suits the desired comparison against a set of reference items. Then this extracted sentence is further articulated with respect to the target user through a generative model to better explain why the item is recommended. We design a new explanation quality metric based on BLEU to guide the end-to-end training of the extraction and refinement components, which avoids generation of generic content. Extensive offline evaluations on two large recommendation benchmark datasets and serious user studies against an array of state-of-the-art explainable recommendation algorithms demonstrate the necessity of comparative explanations and the effectiveness of our solution.