In traditional models for word-of-mouth recommendations and viral marketing, the objective function has generally been based on reaching as many people as possible. However, a number of studies have shown that the indiscriminate spread of a product by word-of-mouth can result in overexposure, reaching people who evaluate it negatively. This can lead to an effect in which the over-promotion of a product can produce negative reputational effects, by reaching a part of the audience that is not receptive to it. How should one make use of social influence when there is a risk of overexposure? In this paper, we develop and analyze a theoretical model for this process; we show how it captures a number of the qualitative phenomena associated with overexposure, and for the main formulation of our model, we provide a polynomial-time algorithm to find the optimal marketing strategy. We also present simulations of the model on real network topologies, quantifying the extent to which our optimal strategies outperform natural baselines.

On many social networking web sites such as Facebook and Twitter, resharing or reposting functionality allows users to share others' content with their own friends or followers. As content is reshared from user to user, large cascades of reshares can form. While a growing body of research has focused on analyzing and characterizing such cascades, a recent, parallel line of work has argued that the future trajectory of a cascade may be inherently unpredictable. In this work, we develop a framework for addressing cascade prediction problems. On a large sample of photo reshare cascades on Facebook, we find strong performance in predicting whether a cascade will continue to grow in the future. We find that the relative growth of a cascade becomes more predictable as we observe more of its reshares, that temporal and structural features are key predictors of cascade size, and that initially, breadth, rather than depth in a cascade is a better indicator of larger cascades. This prediction performance is robust in the sense that multiple distinct classes of features all achieve similar performance. We also discover that temporal features are predictive of a cascade's eventual shape. Observing independent cascades of the same content, we find that while these cascades differ greatly in size, we are still able to predict which ends up the largest.

Online social networking tools are used around the world by people to ask questions of their friends, because friends provide direct, reliable, contextualized, and interactive responses. However, although the tools used in different cultures for question asking are often very similar, the way they are used can be very different, reflecting unique inherent cultural characteristics. We present the results of a survey designed to elicit cultural differences in people’s social question asking behaviors across the United States, the United Kingdom, China, and India. The survey received responses from 933 people distributed across the four countries who held similar job roles and were employed by a single organization. Responses included information about the questions they ask via social networking tools, and their motivations for asking and answering questions online. The results reveal culture as a consistently significant factor in predicting people’s social question and answer behavior. The prominent cultural differences we observe might be traced to people’s inherent cultural characteristics (e.g., their cognitive patterns and social orientation), and should be comprehensively considered in designing social search systems.

Social media is playing an increasingly vital role in information dissemination. But with dissemination being more distributed, content often makes multiple hops, and consequently has opportunity to change. In this paper we focus on content that should be changing the least, namely quoted text. We find changes to be frequent, with their likelihood depending on the authority of the copied source and the type of site that is copying. We uncover patterns in the rate of appearance of new variants, their length, and popularity, and develop a simple model that is able to capture them. These patterns are distinct from ones produced when all copies are made from the same source, suggesting that information is evolving as it is being processed collectively in online social media.

As online social networks expand their role beyond maintaining existing relationships, they may look to more faceted ratings to support the formation of new connections between their users. Our study focuses on one community employing faceted ratings, CouchSurfing.org, and combines data analysis of ratings, a large-scale survey, and in-depth interviews. In order to understand the ratings, we revisit the notions of friendship and trust and uncover an asymmetry: close friendship includes trust, but high levels of trust can be achieved without close friendship. To users, providing faceted ratings presents challenges, including differentiating and quantifying inherently subjective feelings such as friendship and trust, concern over a friend's reaction to a rating, and knowledge of how ratings can affect others' reputations. One consequence of these issues is the near absence of negative feedback, even though a small portion of actual experiences and privately held ratings are negative. We show how users take this into account when formulating and interpreting ratings, and discuss designs that could encourage more balanced feedback.

This paper examines social structures underlying economic activity in Second Life (SL), a massively multiplayer virtual world that allows users to create and trade virtual objects and commodities. We find that users conduct many of their transactions both within their social networks and within groups. Using frequency of chat as a proxy of tie strength, we observe that free items are more likely to be exchanged as the strength of the tie increases. Social ties particularly play a significant role in paid transactions for sellers with a moderately sized customer base. We further find that sellers enjoying repeat business are likely to be selling to niche markets, because their customers tend to be contained in a smaller number of groups. But while social structure and interaction can help explain a seller's revenues and repeat business, they provide little information in the forecasting a seller's future performance. Our quantitative analysis is complemented by a novel method of visualizing the transaction activity of a seller, including revenue, customer base growth, and repeat business.