McDonald's Drive-Thru Employees, Replaced By Artificial Intelligence

There's creative AI and then there's the hard-working AI – the artificial intelligence that is able to replace humans in routine work, saving up costs and allowing the employees to take charge of more complex tasks. That is the AI McDonald's is already testing in drive-thrus in the U.S. and looking to implement on a larger scale soon. A few years ago, McDonald's started to test the technology in the hope that it might be ready one day to take over at drive-thru locations. They had help from Apprente, the startup that gave them the building blocks of the technology, enabling them to build their own voice assistant. Now, the AI system is in place at 10 drive-thrus in Chicago.