Staff Applied Scientist, Natural Language Processing - Remote Tech Jobs

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The Five9 Machine Learning team is responsible for the development and delivery of AI models and systems that form the backbone of several products, including Five9 Agent Assist, Five9 Interactive Virtual Assistant and several unannounced products under active development. These products are the centerpiece of Five9's strategy to dramatically expand its market footprint, and more importantly, transform the contact center into something that delivers a human experience.