What new opportunities will AI unleash on the retail sector?

A recent study by the Capgemini Research Institute examines the multi-billion dollar opportunity that artificial intelligence (AI) offers for retail. AI deployments among large retailers have increased exponentially in recent years, but many use cases have yet to be tapped. With feedback from over 400 retailers, analysis of more than 40 real-world use cases, and secondary research of the top 250 retailers' current state of AI deployment, the report not only investigates the status quo, but also offers a practical framework of use cases for companies that are just starting their AI journey. Input from retailers lends some much-needed realism to the discussion about AI deployments. Retailers are slowly realizing that AI and machine learning (ML) are not silver bullets.