7 Types of Bots

We are still finding our way through the hype surrounding chatbots. They are disruptive, but at the moment, only a few deliver value that makes a strong case against mobile app or Website alternatives. One useful exercise is to classify bots by the different ways in which they provide value to users. It's a great way to reconnect with the basic motivations for using bots. The resulting categories are no coincidence: each one represents a hypothesis on how the use of the messaging canvas could disrupt traditional offerings.