Adopting AI: balancing automation with risk management

Artificial intelligence (AI) has already found its way into many mainstream business applications -- redefining the modern workplace and unleashing the power of data and automation across a broad range of functions. Many companies in all industries are now adopting variations of AI to remain agile and competitive in areas such as customer service, training, human resources and security. At times, companies may also have implemented AI technology without even knowing it, as software solutions adopt and embed AI as part of their own solutions. However, although AI can play a crucial role in businesses' cyber security defences, it also has a dark side. As a result, organisations must understand both the opportunities and the risks presented by these technologies as they look to embrace them as an essential part of everyday business.