Accelerate your customer-focused AI implementations

COVID-19 has increased customer demand for contactless transactions everywhere, but especially so in the financial services industry. After all, who wants to risk their health to sign a deposit slip? There is much to be gained by financial services organizations and customers through AI-enabled interactions. In the latest report from the Capgemini Research Institute – Smart Money: How to drive AI at scale to transform the financial services customer experience – we spoke with over 5,000 customers and more than 300 industry executives from banking and insurance. We found that financial services firms are turning more and more to AI for customer interactions and they are deriving significant benefits from doing so.