How chatbots and artificial intelligence are changing wealth management

As artificial intelligence changes the financial services industry, should advisors feel threatened? They see the current wave of technology as an opportunity to provide better service. Much has been made of the research that finds automation will steal work from millions of Canadians, including a University of Toronto study from last year. But it's hard even for experts in the field of artificial intelligence (AI) to see wealth managers entirely replaced by chatbots, or apps for financial planning and investment. Still those involved in the rapidly changing discipline of computer science say the financial industry is fertile ground for increasingly intelligent automation.