Sentiment analysis, machine learning open up world of possibilities

The consumer sentiment analysis of this one's pretty easy, but will they be compensated? When a person feels sufficiently wronged to lodge a complaint with the Consumer Financial Protection Bureau (CFPB), there's likely to be some negative sentiment involved. But is there a connection between the language they use and the likelihood they will be compensated by the offending company? At the upcoming Sentiment Analysis Symposium, I will discuss how machine learning and rule-based sentiment analysis can support each other in a complementary analysis, and produce actionable information from large amounts of free form text. In this case, machine learning and sentiment analysis could improve and evolve the CFPB's ability to assess consumer complaints.