Machine Learning Will Transform Hospitality - But Should It? Articles Analytics

There is also the issue of safety around using such AI-driven robots in customer facing roles. Google's recent paper examining the likely issues that will arise from AI technology, 'Concrete Problems in AI Safety,' noting among them the fairly basic'Avoiding Negative Side Effects'. This asked how tech companies could ensure that AI system not disturb its environment in negative ways while pursuing its goals, for example a cleaning robot knocking over a vase because it can clean faster by doing so. This problem may seem petty, but if it were to happen in a hotel it could proof fatal to public trust.