Power to the Policyholder: How Tech Will Reboot Insurance

So why has the process of taking out an insurance policy – and making a claim – become so impersonal? The average home now houses contents worth £35,000, according to the Association of British Insurers – nearly £1 trillion in total. And that doesn't include the value of property itself. With the cost of fire, theft or water damage so high, it is no wonder householders choose to take control of the risk of damage, by taking out home insurance. But, sometimes, consumers feel like the partnership with their insurer is unbalanced and that the supplier holds all the cards.