How artificial intelligence can improve the recruitment experience T O M Executive

Whilst this use of AI is well known within customer service portals, it is perhaps a newer angle for the recruitment process. A chat bot can sit on a recruitment firm's website and act as a "concierge" service, assisting candidates with questions - about a particular role, or the recruitment process, prior to even applying for the job. Not only does this save time for the candidate, because they don't have to wait for a call back (that might never come), it can improve the application rates to the job. This is because the chat bot can prompt candidates who have started but not completed an application to do so (research shows that the rate of incomplete applications can be surprisingly high). The extra clever bit with the more advanced chat bots is that with the use of a natural language programming (NLP) engine, the chat bot can learn answers to new questions so it continuously improves on how many questions can be answered before directing the candidate to a recruiter.