Resources to Build Your First Chatbot

Many consider artificial intelligence (AI) and machine learning, manifesting in the form of chatbots, the next great evolution of digital business (and pretty much all business for that matter). While the prospects can be both exciting and frightening for many (particularly those in the customer service realm), and the technology itself is still somewhat rudimentary/basic (dumb) in most cases, the potential is most certainly there and the savviest enterprises recognize it and are doing all they can to get involved in the development of their own bot offerings. It is unlikely of course that most enterprises will have the resources available to staff a team of AI experts and invest in the appropriate machine learning technologies to capitalize on the trend, but fortunately, there are numerous solutions available to make the release of a chatbot an actual reality. Let's take a closer look at some of the solutions Web professionals will discover as they research the opportunity. Before heading in to the world of bots, let's take a a moment to explore what we're dealing with.