With artificial intelligence and machine learning, KPIs are crucial

DBS Bank is in the midst of an enormous digital transformation effort, one that includes an aggressive plan to implement artificial intelligence and machine learning. Part of the near-term effort is to build an enterprise AI competency. "We want to train the top 250 executives in the firm to become AI conversant," said David Gledhill, group CIO and head of group technology and operations at DBS Bank. "We want to train 200 people to be what we call AI translators." By conversant, Gledhill means training executives to understand machine learning techniques at a high level, as well as knowing enough to "intelligently question what a model is and what it can do," he said.