AI, IoT, intelligent systems take center stage in 2017 technology trends

To characterize 2017 technology trends, we might use the phrase intelligent systems. They have had a major effect on users' digital experience. Technology trends like artificial intelligence (AI), chat bots, virtual reality, the internet of things (IoT) and data analytics are increasingly bringing new insights and data to traditional systems and processes. These intelligent systems are supposed to help decision-makers use data to take action: AI can help sales reps, marketers and customer service agents learn more about customers and prospects; chat bots can help service agents provide more efficient service; and IoT is collecting real-time data generated from a variety of connected things to not only provide proactive service on cars and fridges, but also offer cities valuable data about traffic congestion. Intelligent systems are also helping alleviate some of the manual, time-consuming work of yesteryear with automated processes.