Using AI in financial services -- the Twitter view Refinitiv Perspectives

AI machine learning has far-reaching benefits for the finserv industry, from operational efficiency to the fight against financial crime. A recent Twitter chat hosted by Refinitiv answered some of the biggest questions about using AI in financial services. How is artificial intelligence (AI) impacting the financial services industry? The responses from our recent Twitter chat reveal how AI machine learning is being used for both simple, repetitive tasks as well as in more sophisticated -- sometimes unexpected -- ways. For some, the largest benefit of AI machine learning is that it forces financial services companies to reinvent themselves and focus more on customer experience. "They either disrupt with AI or are disrupted by AI", said Helen Yu, founder and CEO of Tigon Advisory.