Insurers Faced with Big Decisions about Investing in Artificial Intelligence - Accenture Insurance Blog

For insurers, artificial intelligence – as represented by cognitive computing and robotic process automation -- may be the single most disruptive emerging technology on the near horizon. Insurers, along with other businesses, will use machines capable of complex reasoning and interaction to enhance human capabilities. The potential gains in effectiveness and efficiency in areas ranging from underwriting to claims processing to risk management are enormous. A number of converging elements have led to the rise of artificial intelligence. For example, there have been vast increases in the volumes of available data, with an estimated 44 zettabytes of data by 2020.