Resolve trouble tickets with machine learning

Application service providers manage huge and complex infrastructures. Like any complex systems, things could go wrong from time to time, due to various reasons (for example, network connection response problems, infrastructure resource limitations, software malfunctioning issues, and so on). As a result, the question of how to quickly resolve issues when they happen becomes critical to help improve customer satisfaction and retention. Note: Performance numbers claimed in this post are based on public data sets and not specific to a particular project or organization. Recently, the fast advancement of natural language processing (NLP) algorithms have helped solve many practical problems by analyzing text information.