4 Things IT Service Desk Managers Need to Know About AI - Symphony Summit

In a recent artificial intelligence (AI)-related HDI webinar, Roy Atkinson of HDI, Stephen Mann of ITSM.tools, and I fielded questions related to what service and support managers need to know about AI. There were some pre-planned questions plus those offered by the audience. This blog shares some of the key AI-adoption points raised and the advice that was offered. Before our panel fielded any questions, a poll was undertaken to ascertain where the attendees, and their organizations, are in their AI journey. However, as you would expect from the attendees of an AI-related webinar, they're highly likely to be more interested in AI than the average IT service desk manager.