Finding Harmony Between Human and Artificial Intelligence

Currently, artificial intelligence (AI) technologies are having an increasing impact on many aspects of daily life. I recently spoke with Interactions Dr. Michael Johnston, a veteran of speech and language technology with over 25 years of experience in the industry, to discuss the benefits of combining artificial intelligence with human understanding. Artificial intelligence refers to the capability of a machine to mimic or approximate the capabilities of humans. Increasingly, systems combining constellations of AI technologies that previously were only found in research prototypes are coming into daily use by consumers in applications such as mobile and in-home virtual assistants (e.g. Despite these successes, significant challenges remain in the application of AI -- especially in language applications as we scale from simpler information seeking and control tasks ("play David Bowie", "turn on the lights") to more complex tasks involving richer language and dialog (e.g.