Testing Voice Apps - Emerson Sklar, Bespoken - Voice Tech Podcast ep.062 - Voice Tech Podcast

Emerson Sklar is the Chief Evangelist at Bespoken, a company with a popular toolkit for testing and monitoring voice apps. We start by unpacking the fundamentals of testing and the various types, from unit and end-to-end testing to continuous and usability performance testing. Emerson talks us through the product features of Bespoken and how it works. We discover the surprising fact that their system uses text-to-speech to generate audio, which is then fed to a virtual Alexa on the servers to generate a response. They are thus able to modify the input in order to measure what effect that has on the output.