Spotlight

Celaton's intelligent automation software, inSTREAM, enables organisations to deliver better customer service, faster. Unique to inSTREAM is its ability to learn through the natural consequence of processing, watching what people do and interacting with them. It applies artificial intelligence to streamline labour intensive clerical tasks and decision making in a way that hasn't been possible before. Despite the ever increasing choice of media channels, customers continue to communicate in an unstructured and descriptive way. While it may be easy for people to understand this, it's not possible for machines because they can only understand structured formats.