Expert: How to use AI to connect - Internet - BizReport

Kristina: AI is being used in call centers and other customer service areas. Can AI be used in situations outside these areas? Mikhai Naumov, Chief Strategy Officer, Digital Genius: Yes, some of the most exciting areas of AI implementations are around image recognition. This could be as simple as recognizing people on a photo, or as complex and controversial as self-driving cars. However - those implementations are quite different from using AI to improve brand-to-consumer communications.