How AI Changes Customer Service

Artificial Intelligence Development is currently being incorporated in customer service and relationship management to both augment and replace human support. Using AI for customer service aims to enhance the customer experience and eventually bring down customer service costs through automation. With the digital transformation wave, Artificial Intelligence development for customer service is one of the big disruptors. A study shows that 56% of B2C and 79% of B2B clients expect their customer service representatives to know their background as soon as they start to interact. AI chatbot for customer service gives this expectation a realistic fulfillment.