CenturyLinkVoice: How Financial Services Use AI To Serve Customer Needs

Finance is integrating artificial intelligence (AI), machine learning and predictive analytics at a striking rate for both customer-facing and back-end operations. As PWC has noted, 81% of banking CEOs are concerned about the rate of technological evolution in their industry – and Forbes reports more than $4 billion in newly funded ventures focused on financial services AI applications in the last two years. In one study, 32% of financial services executives were already using AI, and that number will only increase as technologies become more sophisticated. Accenture found that 76% of banking executives intend to deploy AI within the next three years to improve their customer interface. Every day, new technologies are emerging that help companies be more efficient with their operations and deliver a better customer experience.