Purpose, potential and pitfalls of customer-facing voice AI

Check out the on-demand sessions from the Low-Code/No-Code Summit to learn how to successfully innovate and achieve efficiency by upskilling and scaling citizen developers. The assistant mimicked realistic and nuanced human speech patterns (complete with "ums" and "ahhs") as it made an appointment for a haircut and booked a table at a restaurant while in fluent conversation with a real person. Although the audience erupted in rapturous applause at the achievement, in the Twittersphere and beyond, observers were quick to question what they were hearing. Some called the likeness "scary," and others felt like a deception was at play -- with the human on the other end of the line completely unaware that they were speaking with a bot. But that's unfortunate because the truth of the matter is that voice AI has tremendous potential to empower consumers and deliver value to the businesses that deploy it -- provided there is a clear understanding of its purpose and of its limitations.