An artificial intelligence briefing

Artificial intelligence is reshaping the way businesses are approaching their future. Learn how AI is taking on human-level functions for customer service, fraud prevention and more. As the "next big thing" emerges, it isn't unusual for buzz to outpace understanding at first. Artificial intelligence continues to cement itself in the technological lexicon, but defining what exactly it is and how it can be used can be hard to pin down. Answers vary depending on who you ask.