How AI and machine learning our improving the banking experience

Diego Caicedo is the Co-Founder and CEO of OmniBnk, a neobank that provides financial services to small businesses in Latin America. Artificial intelligence and machine learning are said to revolutionize the financial world, changing the banking experience for the better. The implications of the technology are vast, though most banks are still in the early stages of adopting AI technologies. A survey by Narrative Science and the National Business Research Institute found that 32% of financial services executives confirmed that they are already using AI technologies such as predictive analytics, recommendation engines, and voice recognition. One major hindrance to AI adoption is legacy systems.