Nokia releases new machine learning capabilities

Nokia unveiled new machine learning capabilities and expertise to help service providers strengthen the digital customer experience. Nokia's new products include Nokia Autonomous Customer Care and Nokia Cognitive Analytics for Crowd Insight software, and the Nokia Analytics Office Services suite, each targeting high-growth segments of the software and services market. Nokia Autonomous Customer Care software targets the customer interaction market, the fastest-growing sub-segment of customer care. Available in Q3, the software provides customers deep machine learning capabilities that help them resolve service-impacting issues, before they ever happen. Building upon Nokia's deep digital network and services expertise, the software offers interactive care bots with natural language processing (NLP) capabilities and Nokia Bell Labs machine learning algorithms.