5 Top Customer Service Articles for the Week of February 4, 2019 - Shep Hyken

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. My Comment: So many customer experience strategies (CX) seem to focused on B2C. I've been a strong advocate for B2B companies to understand their customers' expectations are being influenced by consumer behavior (mostly from retailers who deliver an outstanding experience).