Warehouse AI Isn't Hitting Its Potential, Study Says

Artificial intelligence is a warehouse "game changer," but organizations are struggling to use it optimally, according to market study insights released Thursday from Lucas Systems Inc. The study, which examined AI's use, perception and value, was implemented by market research firm Vanson Bourne and commissioned by Lucas Systems, an AI-based software company. Survey respondents, which included executives, directors and warehouse managers from 350 U.S. and U.K. organizations, said they're mostly using AI for inventory management, and expressed challenges with using the technology more broadly. Executives are optimistic about AI -- counting on quick and generous returns from their investments and expecting an average ROI of more than 60% within five years, the survey said. Despite this optimism, 99% of organizations say they face challenges to use AI more effectively.