How artificial intelligence bots are changing the face of financial services - CUInsight

Despite all the excitement around innovations in fintech, larger and more traditional financial institutions are typically a little bit slower to adopt due to their complexity and size. Particularly with artificial intelligence, traditional financial services have always been eager to capture its potential but sluggish to fully implement. However, this has changed rapidly due to the onset of COVID-19. In the past few months, there has been over a 200% increase in mobile banking registrations and an 85% increase in mobile banking activity. This is a trend that is unlikely to change soon.