Time saving or future changing? Here's what we know about the bot landscape

The first wave of bots were based on rules programmed into the software and were used to automate simple, repetitive tasks. However, bots have advanced to the point where they are streamlining support cases, explaining frequently asked questions, scheduling appointments, and completing orders. Originally, these tasks required multiple inputs from a human to answer rule-based logic questions. But with advancements in AI and leveraging deep learning, bots are now able to perform more complex tasks and write their own commands on the fly using massive data sets to answer even more complex queries.