How to Retrain a Chatbot Using Analytics

At Sofbang, chatbots and artificial intelligence are two of our key areas of focus. As more and more businesses leverage chatbot technology and machine learning to streamline operations during this tough economic time, we're constantly getting the question, "How does retraining the bot to make it better over time work?" We're here to answer that question in a very specific way. A center of excellence (COE) is a framework for continuous improvement that involves a dedicated team, a repeatable, data-minded process, and the right technology to enable agile changes and provide strong orchestration. A COE team develops, refines, and strengthens their core area of focus through data study, applying emerging best practices, and communication with employees and clients about evolving needs.