AI can reduce bias in hiring, but it may not be enough

If artificial intelligence takes bias out of the hiring process, will that finally make the hiring process fair for minorities? Not necessarily, said Paul Daugherty, Accenture's chief technology and innovation officer, at Yahoo Finance's All Markets Summit. AI hiring tools connects companies with more diverse, better quality candidates, said Robert Falzon, vice chairman of Prudential Financial, Inc. "Just from a recruiting standpoint, using artificial intelligence to do the screening of individuals instead of that first interview, what we find, frankly, is we get better quality candidates with more diversity when we take the human out of that first equation," Falzon said. While there are potential flaws, AI improves the overall hiring experience, said Falzon. "It's a way in which you can use technology to, frankly, improve the experience for the individuals that are interviewing for the position, and improve the experience of our HR and hiring areas that are stretched in terms of their ability to… spend time on… cultivating the right pipeline of talent," said Falzon.