6 cognitive automation use cases in the enterprise

Cognitive automation is an extension of existing robotic process automation (RPA) technology. Machine learning enables bots to remember the best ways of completing tasks, while technology like optical character recognition increases the data formats with which bots can interact. Cognitive automation adds a layer of AI to RPA software to enhance the ability of RPA bots to complete tasks that require more knowledge and reasoning. These tasks can range from answering complex customer queries to extracting pertinent information from document scans. Some examples of mature cognitive automation use cases include intelligent document processing and intelligent virtual agents. In contrast, Modi sees intelligent automation as the automation of more rote tasks and processes by combining RPA and AI.