3 Common Ways AI in the Contact Centre Improves CX - CX Today

Increasingly, companies of all sizes are seeing AI as a table-stakes solution for ensuring consistent, valuable support for customers from all backgrounds. Artificial Intelligence is at the core of any company's strategy for self-service and customer support. The AI environment also assists employees in accessing information quickly and supports business leaders in collecting and analysing larger amounts of data. Let's explore just some of the ways that AI in the contact centre can improve your CX. When used correctly, Artificial Intelligence tools like Agent Assistants and Chatbots can transform the brand and customer experience.