How to Measure Automation Success for the Enterprise

Automation has become widely recognized for saving employees time and effort by carrying out high volume, repetitive and typically error-prone tasks. By utilizing robotic process automation (RPA), enterprises can more easily manage their manual, time-intensive tasks while also boosting accuracy, timeliness, and compliance. RPA also has been leveraged for cost avoidance. During the COVID-19 pandemic, companies across a variety of industries used automation to ensure business continuity and optimize costs. For example, airline companies developed automated processes to refund customers and reschedule flights.