How Tax Pros are Transforming the Customer Experience with Watson - IBM Watson

As an H&R Block tax pro and Enrolled Agent, I've seen just about everything that you can see in the tax world. From someone who tried to claim a cruise as a tax deduction and someone else who wanted to deduct their expenses from playing in a Fantasy Football League. Tax preparation sometimes gets a bad rap. People never seem to think of it as the most exciting career, as a job where you can be creative and use new technology to upend old ways of doing things. But that has never been my experience, and it will definitely not be my experience next week, when I get to see another first in the tax world: For the first time, I'll be working with a cognitive system to help customers "get their taxes won."