Artificial Intelligence: The Good, the Red Flags and the Bottom Line - by Maria Schuld

"I will take my chances against a computer-generated decision any day of the week; it doesn't have the biases that people have [in making decisions]." When I saw this quote, it reminded me why artificial intelligence (AI) can be such a mixed bag for users. After all, despite its potential for problem-solving, AI is only as valuable as the data it has to work with. Here's a look at the good of AI, the red flags and how you can make sure this valuable tool has a positive effect on your business and customers. As the quote suggests, AI produces results unbiased by personal opinions, thereby provides a consistent customer experience (CX).